Limau55 is committed to protecting the privacy and personal data of all registered players. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you hold as a data subject. Please read this document carefully before using the Platform.
Limau55 ("Company", "we", "us", "our") operates the online casino and sports betting platform accessible at limau55.cam (the "Platform"). We recognise that the privacy of our users is of fundamental importance and are committed to handling all personal data with transparency, integrity, and in compliance with applicable data protection principles.
This Privacy Policy ("Policy") describes the personal data we collect from users of the Platform, the purposes for which we process that data, the parties with whom we may share it, the security measures we employ to protect it, and the rights available to you as a data subject.
This Policy applies to all individuals who access or use the Limau55 Platform, including registered players, prospective users visiting limau55.cam, and any individual whose personal data is processed in connection with their interaction with our Platform or services.
Consent: By registering an account on the Limau55 Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
The following defined terms are used throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person ("data subject"), including name, identification number, location data, email address, or any factor specific to the individual's identity. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For this Policy, the Data Controller is Limau55. |
| "Data Processor" | A third party that processes personal data on behalf of the Data Controller, such as payment service providers or identity verification services. |
| "KYC" | Know Your Customer — the identity and age verification process conducted prior to permitting account withdrawals or as required by anti-money laundering obligations. |
| "Cookies" | Small text files placed on a user's device by the Platform to enable functionality, personalisation, and analytics. |
| "Platform" | The Limau55 website at limau55.cam, including all associated pages, features, games, and services. |
Limau55 collects the following categories of personal data in connection with the operation of the Platform and the provision of our services:
Limau55 collects personal data through the following primary channels:
The majority of personal data we hold is provided directly by you during account registration, identity verification (KYC), deposit and withdrawal requests, customer support interactions, and when you update your account profile or preferences. This includes information you submit voluntarily when claiming bonuses, entering promotional competitions, or completing surveys.
Certain technical and behavioural data is collected automatically when you access and use the Platform. This includes your IP address, device identifiers, session data, game play records, and browser activity. This data is collected through server logs, cookies, and similar tracking technologies, as described further in Section 10.
We may receive personal data about you from third-party sources in the following circumstances:
Limau55 processes personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and operating your registered account on the Platform, including processing login credentials and account preferences. |
| Payment Processing | Facilitating deposits and withdrawals via Touch 'n Go eWallet, Boost, DuitNow, FPX, and cryptocurrency channels. All transactions are denominated in MYR or crypto equivalent. |
| Identity Verification (KYC) | Verifying your identity and age (21+) in compliance with applicable regulatory requirements. MyKad or passport data is processed solely for this purpose. |
| Fraud & AML Prevention | Monitoring transactions and account activity for signs of fraud, money laundering, account misuse, and other prohibited activities as defined in our Terms & Conditions. |
| Customer Support | Responding to queries, complaints, and requests submitted via live chat or email. Support records are retained for quality assurance and dispute resolution. |
| Responsible Gambling | Recording and enforcing player-set deposit limits, session limits, cooling-off periods, and self-exclusion requests. |
| Platform Improvement | Analysing usage patterns and game activity data (in anonymised or aggregated form) to improve Platform performance, content, and user experience. |
| Marketing Communications | Sending promotional offers, bonus notifications, and Platform updates to players who have opted in to receive such communications. You may opt out at any time. |
| Legal & Regulatory Compliance | Fulfilling obligations under applicable law, responding to regulatory enquiries, and cooperating with lawful requests from competent authorities. |
Limau55 processes personal data under the following legal bases, depending on the nature and purpose of the processing activity:
Limau55 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data only in the circumstances and with the categories of recipient described below:
To process deposits and withdrawals, we share necessary financial and identity data with verified payment processors, including DuitNow operators, FPX-connected banks (Maybank, CIMB, Public Bank, Hong Leong Bank, RHB), e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay), and cryptocurrency transaction facilitators. These processors operate under contractual data processing agreements that restrict use of your data to the transaction purposes only.
We engage third-party KYC service providers to assist in verifying your identity, age, and eligibility to use the Platform. These providers receive your identity documents and biometric data solely for verification purposes and are bound by strict confidentiality obligations.
We may share account and transaction data with fraud prevention and anti-money laundering screening services to detect, prevent, and investigate prohibited activities. These services are engaged as data processors and operate under data processing agreements consistent with this Policy.
Limau55 may disclose personal data to competent regulatory authorities, law enforcement agencies, financial intelligence units, or courts of law where required to do so by applicable law, court order, or lawful regulatory request. We will not disclose more data than is required for the specific legal purpose.
In the event that Limau55 undergoes a merger, acquisition, restructuring, or sale of substantially all assets, player personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections as described in this Policy.
No Sale of Data: Limau55 does not and will not sell your personal data to advertising networks, data brokers, or any other third party for commercial marketing purposes. Your data is used solely to operate your account and fulfil our legal obligations.
Limau55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.
Limau55 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
Notwithstanding the foregoing, no method of electronic data transmission or storage is entirely secure. Limau55 cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.
Your Responsibility: You are responsible for maintaining the confidentiality of your account login credentials. Do not share your username or password with any third party. If you suspect your account has been compromised, contact Limau55 support immediately via live chat.
Limau55 uses cookies and similar tracking technologies on the Platform to enhance functionality, personalise your experience, and collect analytical data about Platform usage. The following categories of cookies are used:
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to maintain an active session or access certain features. For detailed instructions on managing cookies in your specific browser, consult your browser's help documentation.
As a data subject, you hold the following rights with respect to your personal data held by Limau55. You may exercise any of these rights by contacting our support team via live chat or by emailing [email protected].
You have the right to request a copy of the personal data Limau55 holds about you, along with information about how it is being processed. We will respond to verified access requests within a reasonable timeframe.
You have the right to request that inaccurate or incomplete personal data be corrected. You may update certain account information directly through your account settings. For identity data corrections, contact our support team and provide supporting documentation.
You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and no legal retention obligation applies. Requests for erasure of data subject to mandatory AML or regulatory retention requirements cannot be fulfilled during the applicable retention period.
You have the right to request that we restrict the processing of your personal data in specific circumstances, such as where the accuracy of the data is contested or where processing is unlawful but you do not wish the data to be erased.
Where processing is based on your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that this data be transmitted to another data controller where technically feasible.
You have the right to object to the processing of your personal data where processing is based on our legitimate interests. You also have an absolute right to object to the processing of your data for direct marketing purposes, including profiling related to direct marketing.
Where processing is based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw marketing consent, contact our support team or use the unsubscribe link in any marketing communication.
Limau55 will not charge a fee for exercising your data rights in ordinary circumstances. We reserve the right to charge a reasonable fee or decline to act on requests that are manifestly unfounded or excessive. We may need to verify your identity before processing a data rights request.
The Limau55 Platform is strictly intended for use by individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires you to confirm that you meet the minimum age requirement, and we conduct identity verification (KYC) to enforce this requirement.
If Limau55 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds held in such an account may be withheld pending investigation and regulatory reporting where applicable.
If you have reason to believe that a person under the age of 21 has registered on the Platform or submitted personal data to Limau55, please notify us immediately via our live chat support or at [email protected] so that we may take prompt action.
Limau55 primarily operates its data infrastructure to serve Malaysian players and processes the majority of personal data within secure server environments. In certain circumstances, personal data may be transferred to and processed by our service providers in jurisdictions outside of Malaysia, including identity verification providers and fraud prevention services.
Where personal data is transferred internationally, Limau55 takes appropriate measures to ensure that such transfers are conducted in accordance with applicable data protection requirements. These measures may include:
By using the Platform, you acknowledge and consent to the transfer of your personal data to other jurisdictions for the purposes described in this Policy.
Limau55 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Where amendments are material, we will provide reasonable advance notice to registered users via email notification or a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
We encourage you to review this Policy periodically to remain informed about how Limau55 handles your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Limau55, please contact us using the following details:
When submitting a data rights request, please clearly describe the nature of your request, include your registered account email address or username, and provide any supporting information that will assist us in identifying you and responding to your request accurately.
For matters related to the use of the Platform and account terms, please refer to our Terms & Conditions. For information about responsible gambling tools and support resources, please visit our Responsible Gambling page.
Every interaction between your device and the Limau55 Platform is protected by industry-standard 256-bit SSL encryption. Your payment data, identity documents, and account credentials are encrypted both in transit and at rest.
Limau55 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used solely to operate your account, process payments via Malaysian channels, and meet our legal obligations.
You have the right to access, correct, delete, and export your personal data at any time. Submit a data rights request via live chat or email and our team will respond promptly. Your privacy rights are real, not theoretical.
We only keep your data for as long as legally required. Once the applicable retention period expires, your personal data is securely deleted or anonymised. We do not indefinitely retain data beyond regulatory requirements.
Access to player personal data within our internal systems is limited to staff who genuinely need it to perform their role. All data access is logged and audited. Limau55 employees are bound by confidentiality agreements.
When this Privacy Policy changes in a material way, we notify registered players before the update takes effect. We believe you have the right to know how your data is handled — and to ask questions about it at any time via our 24/7 support.
Limau55 takes data protection seriously. Every Malaysian player — from Kuala Lumpur to Penang to Johor Bahru — deserves a platform that respects their privacy and handles their data with care. If you have any questions about this Privacy Policy, our 24/7 support team is here to help.
21+ Only | Play Responsibly | Malaysia | Terms & Conditions | Responsible Gambling